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Privacy Policy

1. Introduction
This Privacy Policy explains how Hydro Shield (“we”, “us”, or “our”) collects, uses and protects your personal information when you visit our website and purchase our products.

By using this website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

  • Contact details – name, email address, phone number, billing and shipping address

  • Account information – login details, order history, saved addresses

  • Payment information – payment method details processed securely by our payment providers

  • Device & usage data – IP address, browser type, pages visited, time spent on pages

  • Communication data – messages you send us, support requests, and marketing preferences

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Manage your account and customer profile

  • Communicate with you about your orders, support, and updates

  • Send marketing emails or offers (only if you’ve opted in, and you can opt out anytime)

  • Improve our website, products, and customer experience

  • Detect and prevent fraud or misuse of our services

4. Legal Bases for Processing (if you are in the UK/EU)

If you are located in the UK or EU, we process your personal data based on:

  • Contract – to process your orders and provide our services

  • Legitimate interests – to improve our services, prevent fraud, and protect our business

  • Consent – for marketing communications and certain cookies/trackers

5. Sharing Your Information

We may share your information with:

  • Service providers – payment processors, shipping companies, email and marketing tools, analytics providers

  • Professional advisors – accountants, legal advisors, etc.

  • Authorities – when required by law or to protect our rights

We do not sell your personal information.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in and remember your preferences

  • Analyze site traffic and performance

  • Personalize content and offers

You can manage cookies through your browser settings. Some features may not work properly if you disable cookies.

7. Data Retention

We keep your personal information only as long as necessary to:

  • Provide our services and complete your orders

  • Meet legal, tax, and accounting obligations

  • Resolve disputes and enforce our agreements

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or incomplete data

  • Request deletion of your data (in some cases)

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

  • Data portability (receive a copy of your data in a usable format)

To exercise these rights, contact us using the details below.

9. Security

We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is 100% secure.

10. International Transfers

Your information may be stored and processed in countries outside your own. Where required, we take steps to ensure appropriate safeguards are in place.

11. Children’s Privacy

Our website is not intended for children under 16, and we do not knowingly collect data from them.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Hydro Shield
Email: Hydroshieldcoating@gmail.com
Address: Wingrave road, Aston Abbotts, Aylesbury, HP22 4LT

Last updated: 31/08/2026

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